open reach cable broken

emilyprew — Sat, 24 Aug 2024 22:17:29 GMT

hi,

the wire for the open reach plug connecting to our ONT is broken. we don't have internet and can't watch tv. what can we do?

@Sky

Re: open reach cable broken

Chrisee — Sun, 25 Aug 2024 05:54:48 GMT

@emilyprew you are not talking to Sky by posting in this forum however you need to report the fault to Sky so they can get it fixed. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

As a general point the fibre connection to the ONT should never be touched as it is a glass fibre in a protective cover and it is quite fragile. Getting these fiixed will take a few days as requires a trained engineer.

Re: open reach cable broken

Addie15 — Sun, 25 Aug 2024 07:27:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @emilyprew.

topic Re: open reach cable broken in Broadband

open reach cable broken

Re: open reach cable broken

Re: open reach cable broken