topic Re: Problems in Broadband

Problems

Ericbrown — Sat, 24 Aug 2024 09:26:46 GMT

I have had Sky superfast 1 installed into my home Since then I have no phone line , my laptop is very slow and I can't use my printer as it does not recognise anything. When I sign up for this no one explained any issues I could have with this.

Re: Problems

Highlinder — Sat, 24 Aug 2024 15:25:12 GMT

@Ericbrown What colour of router do you have black or white? Where is your phone plugged in at the moment?

Re: I have a black router and phone plug is in the back of the routerProblems

Ericbrown — Sat, 24 Aug 2024 15:49:38 GMT

I have a black router and the phone plug is in the back of the router. The phone line is now working for some reason. I still cannot connect the Tv and laptop is slow and printer not working

Re: I have a black router and phone plug is in the back of the routerProblems

Highlinder — Sat, 24 Aug 2024 17:12:46 GMT

@Ericbrown The TV you might have to factory reset it if you are trying to get it to work over Wi-Fi. The printer it also might need reset as it might hold the old memory if connected by Wi-Fi.

If the above does not work it might be worth trying to split the Wi-Fi bands, this can be reversed if it does not work, if you want to try this follow the directions in the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

How old is the laptop that you are trying to connect?

Re: Problems

Ericbrown — Sat, 24 Aug 2024 18:30:27 GMT

I have a Samsung Tv and Connor find thr reset button. Also concerned doing this as I do not want to completely mess things up. I have had several call today to try and resolve this and feel that someone should come out to eslove this problem as I did not have problem before I went fibre super fast connection. I know you are trying to help but either someone talk to me over the phone step by step instruction it becoming to much for me. I am 68 years old and all I want is what I am paying for