topic Re: Connection issues in Broadband

Connection issues

PaulaB16 — Thu, 22 Aug 2024 11:02:19 GMT

Connection keeps dropping off in all rooms of my house except the one with the hub. It is not a big house most rooms are within 20-30 feet. Has been doing this ever since connected.

Re: Connection issues

Highlinder — Thu, 22 Aug 2024 11:05:57 GMT

@PaulaB16 Are you new to Sky or have you upgraded your package with Sky?

Re: Connection issues

PaulaB16 — Sat, 24 Aug 2024 13:25:56 GMT

I am new to sky

Re: Connection issues

Highlinder — Sat, 24 Aug 2024 13:27:03 GMT

@PaulaB16 Do you have a black or white router from Sky?

Re: Connection issues

Sara62 — Sat, 24 Aug 2024 13:48:35 GMT

We are having the same issue. Been with sky since April and my son cannot download games on his PC without hard wiring it to the router and same with other son and XBox. I have to use my data on my phone and hotspot the kids as WiFi to our phones is terrible. Sky refuse to accept this. Anyone know what I can do? We're already paying more than originally agreed and sadly tied in for 18 months.