topic Re: Sky Fibre Cable Damaged in Broadband

Sky Fibre Cable Damaged

gerald_reeves — Sat, 24 Aug 2024 12:30:34 GMT

The 'sharp metal' clips fitted by the engineer to hold the fibre cable to the wall, have cut through the outer plastic covering and the cable looks damaged and 'about to fail'. How do I book an engineer to check this/fit a new fibre cable? Thank you.

Re: Sky Fibre Cable Damaged

Highlinder — Sat, 24 Aug 2024 12:48:07 GMT

@gerald_reeves The quickest way would be to give Sky a call and report this to book an engineer to come out to repair this for you. Just dial 150 on your landline and ignore it trying to send you texts back here and hold on the line till you speak to an advisor.

Re: Sky Fibre Cable Damaged

gerald_reeves — Sat, 24 Aug 2024 12:56:58 GMT

Thank you for that - will try the 150 call (and hopefully hold-the-call, and avoid 'fob-off' with SMS text messages). Cheers.

Re: Sky Fibre Cable Damaged

Highlinder — Sat, 24 Aug 2024 12:58:33 GMT

@gerald_reeves If you answer no after the SMS it should put your through to an advisor.

Re: Sky Fibre Cable Damaged

gerald_reeves — Sat, 24 Aug 2024 13:23:25 GMT

..... and eventually got thru' to a 'real' Sky person, and engineer book. Thanks.