topic Re: LOS red light - no internet in Broadband

LOS red light - no internet

Kerriworthy — Sat, 24 Aug 2024 10:28:12 GMT

Internet was working fine. It then stuttered and saw that the LOS light is red. I have rebooted and still the same. I have also done the checks on the app and it says problem with the Wi-Fi, but there isn't - it's just that there is no internet.

Re: LOS red light - no internet

Jade401 — Sat, 24 Aug 2024 10:32:37 GMT

Hi I’m having the same issue . This happened last week as well and we were left without internet for 6 days

Re: LOS red light - no internet

Chrisee — Sat, 24 Aug 2024 10:41:01 GMT

@Kerriworthy thecred light on your ON`T means the unit is not receiving an optical signal. There are various issues thst can cause this such a broken weld in the fibre feed from the exchange to your home or failure of equipment in the exchange but all of these are issues you canny fix yourself. It is worth runningvthe connection test in the My Sky app - ignore the intial result if it says everything is fine just click to run the test again - as that will tell you if Sky are aware of the fault. If theyvaren't give them a call.