topic new install want upgrading in Broadband

new install want upgrading

Arixel1 — Sat, 24 Aug 2024 09:34:14 GMT

Just had a new install of fttp on signup I took the 145mb and wish I had the 500mb when I try to upgrade my account it just says you have the fastest speed already but I know you have the 500 and 900 as I was offered it. is this just because I have only had the new install a couple days?

thank you

Natalie

Re: new install want upgrading

peter-marlow+1966 — Sat, 24 Aug 2024 09:45:43 GMT

We are just customers on here , you need to ring sky about this

Re: new install want upgrading

Arixel1 — Sat, 24 Aug 2024 09:47:21 GMT

thank you will do 🙂

Re: new install want upgrading

TimmyBGood — Sat, 24 Aug 2024 09:48:12 GMT

@Arixel1

If you were provisioned on G.fast rather than FTTP then the message is correct.

Does your Hub plug into a telephone wall socket (no lights) or an ONT with lit LEDs?

Re: new install want upgrading

Arixel1 — Sat, 24 Aug 2024 09:49:32 GMT

they removed the box and fitted a new one with lights on and is power install guy had to fit a new line from pole

Re: new install want upgrading

TimmyBGood — Sat, 24 Aug 2024 09:53:05 GMT

@Arixel1

OK: that suggests FTTP and speeds up to gigabit should be available. It could be that the additional bands don't appear until after the end of the cooling off period.