topic Re: Returning broadband router in Broadband

Returning broadband router

AndyF63 — Sun, 07 Jan 2024 18:48:16 GMT

Hi, I have recently cancelled my Sky broadband contract, but I am keeping my Sky Q subscriptions. The letter and packaging I have been sent to return the unwanted equipment refer to a Sky Q hub and not the Sky broadband router. Should I just ignore this and send the router back anyway or do you need to send me the correct letter and packaging?

Re: Returning broadband router

cookiemonsteruk — Sun, 07 Jan 2024 18:59:48 GMT

@AndyF63

Just send back the sky router also known as the sky q hub to differentiate it from sky q tv box

Re: Returning broadband router

AndyF63 — Sun, 07 Jan 2024 19:08:20 GMT

Thanks, I was slightly confused as the box asks for a remote control to be sent back as well.

Re: Returning broadband router

cookiemonsteruk — Sun, 07 Jan 2024 19:11:34 GMT

@AndyF63

Just a standard letter i hope . Best ring sky to make sure they have cancelled the correct service

Re: Returning broadband router

caesarome — Sun, 07 Jan 2024 19:39:52 GMT

When you send it back @AndyF63 make sure you get and keep proof of posting.

Re: Returning broadband router

Kernow65 — Fri, 23 Aug 2024 14:14:23 GMT

Hi,

I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?

Re: Returning broadband router

cookiemonsteruk — Fri, 23 Aug 2024 14:16:13 GMT

@Kernow65

What sky router do you have and for how long?

Re: Returning broadband router

Daniel0210 — Fri, 23 Aug 2024 14:16:39 GMT

@Kernow65 wrote:
I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?

@Kernow65

Depends which one it is. If Sky want it back they should send return packaging near the end of your 14 day notice period.

Re: Returning broadband router

Kernow65 — Fri, 23 Aug 2024 14:18:56 GMT

It says Model SR203.

Re: Returning broadband router

cookiemonsteruk — Fri, 23 Aug 2024 14:20:16 GMT

@Kernow65

That will need to be returned but wait until sky contact you

Re: Returning broadband router

Kimono1 — Tue, 01 Oct 2024 10:34:44 GMT

Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging?

Re: Returning broadband router

he1en — Tue, 10 Dec 2024 18:22:34 GMT

Hi,

I've cancelled Sky broadband too, and haven't had a request to send the router back. Do I need to return it? It's old, so presume not?

Thanks!