topic Re: Intermittent loss of WiFi in Broadband

Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 12:30:39 GMT

For the past few months, we have suffered. a loss of WiFi everyday, several times a day, sometimes for 5 mins, other times for 30 mins. All the lights are on the router and booster box and I have tried resetting them both but to no avail. What else could I do to get the service that I pay for?

Re: Intermittent loss of WiFi

Highlinder — Thu, 22 Aug 2024 15:15:45 GMT

@TonyW3black or white router from Sky?

Re: Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 15:49:45 GMT

Black router

Re: Intermittent loss of WiFi

Highlinder — Thu, 22 Aug 2024 16:01:11 GMT

@TonyW3 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 16:31:11 GMT

Highlander,

for some reason the Maintenance tab doesn't open

Re: Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 17:07:13 GMT

I have change browser to Google Chrome and I now get the sign in. However, after keying in admin and Sky the sign in window just repeats.

Re: Intermittent loss of WiFi

Highlinder — Thu, 22 Aug 2024 17:10:29 GMT

@TonyW3 Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 17:16:56 GMT

Sky Broadband Hub

Re: Intermittent loss of WiFi

Highlinder — Thu, 22 Aug 2024 17:18:47 GMT

@TonyW3 For the password use your WiFi password if you have not changed the admin login password.

Re: Intermittent loss of WiFi

TonyW3 — Thu, 22 Aug 2024 17:24:46 GMT

Highlinder,

Thanks for your help. Could I get back to you tomorrow as I need to go out now.

Thanks again.

Re: Intermittent loss of WiFi

TonyW3 — Fri, 23 Aug 2024 07:07:38 GMT

Good Morning Highlinder,

Router Stats are as follows:

Router Statistics

System Up Time: 206:50:04

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 13818839 31953893 0 85702 5468972 206:48:08

LAN Up 11331806 5797569 0 110308 1275 206:50:04

WLAN (2.4 GHz) Up 14229638 3902598 0 4621646 75209 164:17:26

WLAN (5 GHz) Up 33996178 11547218 0 0 59904 164:17:27

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Intermittent loss of WiFi

Highlinder — Fri, 23 Aug 2024 09:14:16 GMT

@TonyW3 Have you had any drops in the last nearly 7 days with your Wi-Fi?

Re: Intermittent loss of WiFi

TonyW3 — Fri, 23 Aug 2024 09:24:20 GMT

Yes, constantly. It seems to be getting worse.

Did you see the Router Stats I sent? I ask because I'm not 100% sure my reply was sent.

Re: Intermittent loss of WiFi

Highlinder — Fri, 23 Aug 2024 09:28:31 GMT

@TonyW3 Yes I did see them and the connection itself has been up nearly 9 days and your Wi-Fi has been up over 7 days with no drops showing. Is this happening to all devices connected to the Wi-Fi or is it just one device?

Re: Intermittent loss of WiFi

TonyW3 — Fri, 23 Aug 2024 09:40:28 GMT

No, it is throughout the house and affects all devices. It is currently on.

Re: Intermittent loss of WiFi

Highlinder — Fri, 23 Aug 2024 09:49:23 GMT

@TonyW3 If and when it happens again can you login and grab the router stats again and post them to see if it is the Wi-Fi radios that are turnng off or if it is a faulty router.

Re: Intermittent loss of WiFi

TonyW3 — Fri, 23 Aug 2024 13:12:08 GMT

I don't know how successful this will be as when I lose WiFi, I can't access the website. I therefore took readings immediately when the WiFi came back on.

Re: Intermittent loss of WiFi

Highlinder — Fri, 23 Aug 2024 13:32:13 GMT

@TonyW3Coonection is still stable with the Wi-Fi radios behind. Is there a lot of other properties around you?

Re: Intermittent loss of WiFi

TonyW3 — Fri, 23 Aug 2024 13:58:26 GMT

Yes, we live on an estate. Do you think we are suffering from radio interference and if so how would I be able to find out? Sorry to ask you so many questions.

Re: Intermittent loss of WiFi

Highlinder — Fri, 23 Aug 2024 14:08:56 GMT

@TonyW3 You can download Wi-Fi analyser on to your mobile and at the times of dropping see what signals are the stronger and if they are being overtaken by another around you.