topic Router not connecting on activation day in Broadband

Router not connecting on activation day

Laura225 — Fri, 23 Aug 2024 07:37:42 GMT

please help. My activation day was yesterday and router won't connect. It just has a solid red light. 35 mins on hold to be told the LAN is is ok, whatever that means and an engineer will come on Tuesday. That's six days with no internet, no tv, no radio...

any ideas what I can do to get it working.

the old router from BT worked fine for 5 years so shouldn't this one be ok

Re: Router not connecting on activation day

Addie15 — Sat, 24 Aug 2024 07:43:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Router not connecting on activation day

Laura225 — Sun, 25 Aug 2024 15:29:29 GMT

As I have no internet getting access to this to chat to some one on the bubble hasn't happened can you escalate it again for me so I can speak to someone. I don't particularly want to be paying for a service that I haven't had access to

Re: Router not connecting on activation day

Highlinder — Sun, 25 Aug 2024 19:04:31 GMT

@Laura225 What device are you using to access the forum here and what browser are you using?

Re: Router not connecting on activation day

Addie15 — Mon, 26 Aug 2024 07:59:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.