https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4728545#M415134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157977">@Yvonnewigmore</a>&nbsp;</P> <P>If you haven't reported it, unless it's an issue involving a wider area Sky won't be aware you have a problem. Give them a call and report it.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Fri, 23 Aug 2024 07:06:56 GMT Daniel0210 2024-08-23T07:06:56Z https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4727388#M414790 <P>Our Internet has been down for two days.</P> Wed, 21 Aug 2024 17:32:10 GMT https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4727388#M414790 Yvonnewigmore 2024-08-21T17:32:10Z https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4727400#M414793 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157977">@Yvonnewigmore</a>&nbsp; Your 2nd thread about the same issue has been removed.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>What have Sky said when you reported no broadband to them?</P> Wed, 21 Aug 2024 17:43:40 GMT https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4727400#M414793 GD1 2024-08-21T17:43:40Z https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4728544#M415133 <P>No. Not as yet.</P> Fri, 23 Aug 2024 07:03:41 GMT https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4728544#M415133 Yvonnewigmore 2024-08-23T07:03:41Z https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4728545#M415134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157977">@Yvonnewigmore</a>&nbsp;</P> <P>If you haven't reported it, unless it's an issue involving a wider area Sky won't be aware you have a problem. Give them a call and report it.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Fri, 23 Aug 2024 07:06:56 GMT https://helpforum.sky.com/t5/Broadband/Our-internet-has-been-down-for-2-days/m-p/4728545#M415134 Daniel0210 2024-08-23T07:06:56Z