topic Re: WiFi not reach every room in Broadband

WiFi not reach every room

Fw9837 — Thu, 22 Aug 2024 18:20:12 GMT

all tests say connection is good, but WiFi goes down to 2 signal when I leave the room the router is in? Why is this happening and would a WiFi boaster help?

Re: WiFi not reach every room

Highlinder — Thu, 22 Aug 2024 19:02:12 GMT

@Fw9837 Do you have broadband boost or broadband max in your Sky broadband package?

Re: WiFi not reach every room

Fw9837 — Thu, 22 Aug 2024 19:06:30 GMT

We are on the sky broadband ultrafast package, only had it installed for a couple of weeks. Don't think we have a booster package

Re: WiFi not reach every room

Highlinder — Thu, 22 Aug 2024 19:07:52 GMT

@Fw9837 Do you have a black or white router?

Re: WiFi not reach every room

Fw9837 — Thu, 22 Aug 2024 19:08:35 GMT

It's a white router

Re: WiFi not reach every room

Highlinder — Thu, 22 Aug 2024 19:14:36 GMT

@Fw9837 Do you pay any extra subscription for anything on your broadband? If you are unsure I will give Sky a call and ask about the Max broadband pods to help with Wi-Fi in each room.

Re: WiFi not reach every room

Fw9837 — Thu, 22 Aug 2024 19:19:22 GMT

I don't pay any extras

Re: WiFi not reach every room

TimmyBGood — Thu, 22 Aug 2024 19:33:10 GMT

@Fw9837

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.