https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728249#M415040 <P>The service check does not look to be working .</P><P>Until the router reconnects.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000029070.jpg" style="width: 1440px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102813iFD2ED6C95710F99D/image-size/medium?v=v2&amp;px=400" role="button" title="1000029070.jpg" alt="1000029070.jpg" /></span></P><P> </P> Thu, 22 Aug 2024 17:15:25 GMT Andy2Y 2024-08-22T17:15:25Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728222#M415026 <P>We are having constant issues with our broadband/Wi-Fi connection</P> Thu, 22 Aug 2024 17:03:58 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728222#M415026 Andy191 2024-08-22T17:03:58Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728232#M415031 <P>I am facing the same issues.</P> Thu, 22 Aug 2024 17:08:41 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728232#M415031 Andy2Y 2024-08-22T17:08:41Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728233#M415032 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158937">@Andy191</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158943">@Andy2Y</a>&nbsp; Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 22 Aug 2024 17:09:24 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728233#M415032 Highlinder 2024-08-22T17:09:24Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728249#M415040 <P>The service check does not look to be working .</P><P>Until the router reconnects.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000029070.jpg" style="width: 1440px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102813iFD2ED6C95710F99D/image-size/medium?v=v2&amp;px=400" role="button" title="1000029070.jpg" alt="1000029070.jpg" /></span></P><P> </P> Thu, 22 Aug 2024 17:15:25 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728249#M415040 Andy2Y 2024-08-22T17:15:25Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728250#M415041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158943">@Andy2Y</a>&nbsp; That is really odd that is happening as how would you there was an issue if everytime you wanted to check it had to be working as normal. This is very strange.</P> Thu, 22 Aug 2024 17:16:54 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728250#M415041 Highlinder 2024-08-22T17:16:54Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728252#M415043 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158943">@Andy2Y</a>&nbsp; Do you have a black or white router from Sky?</P> Thu, 22 Aug 2024 17:17:42 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728252#M415043 Highlinder 2024-08-22T17:17:42Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728268#M415053 <P>It is a black one. And it reconnects each 10-15 minutes.</P> Thu, 22 Aug 2024 17:28:13 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728268#M415053 Andy2Y 2024-08-22T17:28:13Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728271#M415054 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000029068.jpg" style="width: 1440px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102814i0EC9B93A68A34CE6/image-size/medium?v=v2&amp;px=400" role="button" title="1000029068.jpg" alt="1000029068.jpg" /></span></P><P> sometimes service check is greyed and teams is reporting that I have poor or absent connection all the day.</P> Thu, 22 Aug 2024 17:31:12 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728271#M415054 Andy2Y 2024-08-22T17:31:12Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728275#M415055 <P>My notebook can't connect now, but service check on mobile shows that is is green. It does not add trust to this check.</P> Thu, 22 Aug 2024 17:32:50 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728275#M415055 Andy2Y 2024-08-22T17:32:50Z https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728280#M415058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158943">@Andy2Y</a>&nbsp; What does it tell you when you click on broadband in the service checker. The information in service checker&nbsp; is historical.</P><P>&nbsp;</P><P>Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Thu, 22 Aug 2024 17:36:07 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband-connect/m-p/4728280#M415058 Highlinder 2024-08-22T17:36:07Z