topic Re: Wifi dropping in Broadband

Wifi dropping

Br3nt — Wed, 21 Aug 2024 17:47:58 GMT

Seems like I'm in the same boat as many other users. Wifi keeps dropping out, even though I'm sat next to the black router!

Re: Wifi dropping

Highlinder — Wed, 21 Aug 2024 20:41:49 GMT

@Br3nt Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Wifi dropping

Br3nt — Wed, 21 Aug 2024 20:59:36 GMT

Router Statistics
System Up Time: 05:55:58
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 537943 1453297 0 2660 1550 05:54:01
LAN Up 338461 126261 0 1466 118 05:55:58
WLAN (2.4 GHz) Up 895510 120210 0 2112 1259 05:54:45
WLAN (5 GHz) Up 735435 180460 0 442754 24318 05:54:09
Broadband Link Downstream Upstream
Connection Speed 549900 kbps 75000 kbps
Poll Interval:
Seconds (at least 3s):
10
Set Interval Stop

Re: Wifi dropping

Highlinder — Thu, 22 Aug 2024 11:03:12 GMT

@Br3nt Did you re-start the router yourself with just under 6 hours uptime. If it drops again can you post the router stats again but without re-starting the router so that the evidence is not deleted.

Re: Wifi dropping

Br3nt — Thu, 22 Aug 2024 13:29:22 GMT

Will do. Thanks for your help.