topic New fibre fast in Broadband

New fibre fast

Chrisc3 — Thu, 22 Aug 2024 10:54:45 GMT

Hi..I've just had the new ultra fast broadband installed and my landline is not working...does anyone know what I can do to restore it..

Also I'm trying to connect the broadband to my sky Q and done everything it has suggested but still nothing..iam at my wits end as can't get any response from sky and wish I never got the new ultra fast..would appreciate any help and advice. Thanks

Re: New fibre fast

Highlinder — Thu, 22 Aug 2024 10:58:01 GMT

@Chrisc3 Where is your phone plugged into at the moment?

Re: New fibre fast

cookiemonsteruk — Thu, 22 Aug 2024 10:58:31 GMT

@Chrisc3

What is the phone plugged into. Old mastersocket or back of router

Re: New fibre fast

Chrisc3 — Thu, 22 Aug 2024 11:32:08 GMT

Hi. Thanks for advice. I've put the plug into back of router and all seems fine...didn't realise I had to as just took it for granted it would still work ok in the original socket..

Still would appreciate any advice regarding the broadband and sky Q.

Thanks