topic Re: Broadband speed in Broadband

Broadband speed

Wrighty1 — Thu, 22 Aug 2024 09:35:55 GMT

I work from home 3 days per week and for the last 7 weeks after about 09.00 my broadband speed drops dramatically making it very hard to work at the speed that I need to. I contacted our company IT Manager, he has checked my laptop and can't see anything wrong, he said that it sounds like Sky are throttling back on my usage. I'm not very technically IT savvy and don't understand why this would happen. I have done the online broadband checks, last week Sky sent an Openreach engineer to fix a problem with the line in our street, but it hasn't fixed my problem. have done the online broadband checks, it didn't pick up any issue, then I tried to call Sky to speak to a human, IMPOSSIBLE!!, so I carried on going through the auto system, it said I have an inhouse system issue, but without talking to someone at Sky I don't know how to progress. Seriously frustrated with Sky.

Re: Broadband speed

cookiemonsteruk — Thu, 22 Aug 2024 09:47:20 GMT

@Wrighty1

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Openreach carry their own diagnostic equipment. So they will go to the local cabinet to reset the dlm, go to you house to run to run diagnostics and then go and fix the fault. I think you have enough info to show them if necessary

Re: Broadband speed

Wrighty1 — Thu, 22 Aug 2024 10:15:49 GMT

How do I talk to a human at SKY??????????????????????????????

Re: Broadband speed

cookiemonsteruk — Thu, 22 Aug 2024 10:38:52 GMT

@Wrighty1

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland