topic Re: myrouter.io This site can’t be reached but the internet is accessable in Broadband

myrouter.io This site can’t be reached but the internet is accessable

Jowelboy — Thu, 22 Aug 2024 09:27:06 GMT

I wanted to login to my sky router and typed the usual 192.168.0.1 and it redirected me to myrouter.io and then announced 'This site cannot be reached'.

The internet is working fine, I can access everything as normal, I just cannot access my router. Anyone any ideas about this?

Thanks

Re: myrouter.io This site can’t be reached but the internet is accessable

Westview79 — Thu, 22 Aug 2024 09:31:00 GMT

what router do you have?

Re: myrouter.io This site can’t be reached but the internet is accessable

cookiemonsteruk — Thu, 22 Aug 2024 09:31:33 GMT

@Jowelboy

Do you have the new sky max hub?

Re: myrouter.io This site can’t be reached but the internet is accessable

cookiemonsteruk — Thu, 22 Aug 2024 09:35:28 GMT

@Jowelboy

If you have the max hub it is a known change due to how the router is managed in the cloud. Its safe to enter your login details but is better to use the my sky app

Re: myrouter.io This site can’t be reached but the internet is accessable

cynicalsoul — Wed, 26 Feb 2025 18:31:21 GMT

Does anyone have any ideas on this, i have the same problem from windows PC but weirdly i can access from my phone. I cant work out what causes it.

Re: myrouter.io This site can’t be reached but the internet is accessable

Hendo73 — Wed, 12 Mar 2025 08:59:17 GMT

I'm exactly the same. I can access myrouter.io from my phone (iPhone 15), but not from my desktop PC which is connected directly into the router.

Re: myrouter.io This site can’t be reached but the internet is accessable

uffelbob — Wed, 21 May 2025 08:54:02 GMT

I have just got the new SkyMax router and am having the same problem. Nobody seems to have an answer yet. I can only access my router on my phone which is crazy

Re: myrouter.io This site can’t be reached but the internet is accessable

JimM1 — Wed, 21 May 2025 09:15:57 GMT

@uffelbob That is what the Sky Max hub is all about, it is app controlled!

Re: myrouter.io This site can’t be reached but the internet is accessable

Chrisee — Wed, 21 May 2025 09:17:14 GMT

@uffelbob many browsers have issues linking to websites that do not have a valid security certificate which applies to the Sky Max hub's web interface. This is one of the reasons why Sky have moved all of the customer settings into the My Sky app.

Given the web interface is only accessible from within the internal network there is no requirment for it to offer https: standards.

Re: myrouter.io This site can’t be reached but the internet is accessable

GordonB — Fri, 23 May 2025 11:02:57 GMT

Hi,

I had the same issue with my desktop Mac - "can't find server myrouter.io" - but I could log into the Sky hub from every other device on the home network - MacBook, iPad, iPhone etc, using 192.168.0.1. Turns out it's a Domain Name Server settings issue.

When I checked network settings on the desktop Mac, I had only 8.8.8.8 set as the DNS, but on the MacBook the first DNS was 192.168.01, as well as 8.8.8.8 etc - I added 192.168.0.1 as the first item in the DNS list on my desktop Mac and now I can log in.

Hope this helps.

Gordon