topic Re: WiFi dropping off in Broadband

WiFi dropping off

Chelsea57 — Thu, 22 Aug 2024 07:11:11 GMT

Sky max wifi keeps dropping out, effecting Sky Glass and working from home keep getting disconnected from the servers.
no wifi at all upstairs as it isn't reaching. When service checker is run says everything is working fine?

Re: WiFi dropping off

Chrisee — Thu, 22 Aug 2024 07:23:33 GMT

@Chelsea57 what colour is the light on your hub see this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

WiFi coverage is affected by the layout and type of construction of your home but if you pay for WiFi Max then Sky will eithercsend an extender or arrange for an engineer to visit to check the network and supplybup to 3 extenders if they are required.

When running thectest online snd it says everything is fine check the time that report was generated as it can be several hours ago before the priblem started if so click to run the full test now.

Re: WiFi dropping off

Chelsea57 — Thu, 22 Aug 2024 07:31:43 GMT

@Chrisee The light to the hub is white. Full test was run just before posting on community.

would I need to phone sky to organise for the extenders/engineer visit do you know?

thanks for responding 😊

Re: WiFi dropping off

Chrisee — Thu, 22 Aug 2024 07:48:53 GMT

@Chelsea57 if you are paying for WiFiMax - not just have the hub - you would call Sky as explained here https://www.sky.com/help/articles/sky-wifi-max