https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4727622#M414846 <P>I registered for internet connection with sky at end of june 2024 &nbsp;its not yet happened ...... after several installation dates and then later dates being given I have been told ill receive an update at the end of AUGUST ??????&nbsp;<BR />this is unnacceptable ! The open reach connection / cable to house has been in place for about 3 weeks and installation booked for 23/8 but now im awaiting yet another update - what on earth is going on &nbsp;!&nbsp;</P> Thu, 22 Aug 2024 05:17:31 GMT Ju22 2024-08-22T05:17:31Z https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4727622#M414846 <P>I registered for internet connection with sky at end of june 2024 &nbsp;its not yet happened ...... after several installation dates and then later dates being given I have been told ill receive an update at the end of AUGUST ??????&nbsp;<BR />this is unnacceptable ! The open reach connection / cable to house has been in place for about 3 weeks and installation booked for 23/8 but now im awaiting yet another update - what on earth is going on &nbsp;!&nbsp;</P> Thu, 22 Aug 2024 05:17:31 GMT https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4727622#M414846 Ju22 2024-08-22T05:17:31Z https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4727639#M414852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158248">@Ju22</a>&nbsp;there can be several parts to a full fibre install which I presume you are getting. While the cable is now run doesn't necessarily mean it is connected to a working distribution pointvwhere the incoming fibre is split for each customer but that is a guess. Unfortunately Openreach are very bad at explaining delays to their customer who is Sky who in turn cannot explain what is going on to you.</P> <P>&nbsp;</P> <P>You should be due compensation see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com </A></P> <P>once the job is finished as I have posted before the delays in my own fibre install gave compensation that nearlybcovered the first 6 months of the new service.</P> Thu, 22 Aug 2024 06:27:47 GMT https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4727639#M414852 Chrisee 2024-08-22T06:27:47Z https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4734469#M416763 <P>Thanks for that - v frustrated. Appreciated !&nbsp;</P> Wed, 28 Aug 2024 20:30:52 GMT https://helpforum.sky.com/t5/Broadband/Extra-long-wait-for-connection/m-p/4734469#M416763 Ju22 2024-08-28T20:30:52Z