topic Re: Picture pixilation in Broadband

Picture pixilation

She6 — Wed, 21 Aug 2024 19:23:38 GMT

Open reach found a problem with the signal and changed my master socket to fix the problem but that has not solved the issue with pixilation of the picture on my tv. Any suggestions as to getting Sky to fix this? I have booked an engineer for tomorrow but just received a text to say it's fixed when it patently isn't!

Re: Picture pixilation

Highlinder — Wed, 21 Aug 2024 20:31:38 GMT

@She6 Does this problem affect any other devices that you can view on?

Re: Picture pixilation

GD1 — Wed, 21 Aug 2024 20:35:18 GMT

@She6 wrote:

Open reach found a problem with the signal and changed my master socket to fix the problem but that has not solved the issue with pixilation of the picture on my tv. Any suggestions as to getting Sky to fix this? I have booked an engineer for tomorrow but just received a text to say it's fixed when it patently isn't!

Unless you have Glass/stream live TV is delivered over satellite, is this what you have?

How is the TV connected to your router? is it over wifi?

Can you open netflix on the affected TV and go to Get Help, run the connection test, it should return the speed you are getting.