topic Re: Broadband Issues in Broadband

Broadband Issues

MorganWeimar — Wed, 21 Aug 2024 19:20:27 GMT

I have been having broadband issues for the past few months now. Im constantly dropping bellow 15mbps even though i have a garrantee of over 60. I was told it could he due to the amount of devises. However when even only one devise is connected, im still only reaching a download speed of 8mbps on my computer.

Re: Broadband Issues

Highlinder — Wed, 21 Aug 2024 20:25:57 GMT

@MorganWeimarblack or white router?

Re: Broadband Issues

MorganWeimar — Wed, 21 Aug 2024 20:27:34 GMT

Black @Highlinder

Re: Broadband Issues

Highlinder — Wed, 21 Aug 2024 20:29:13 GMT

@MorganWeimar Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband Issues

MorganWeimar — Wed, 21 Aug 2024 20:40:14 GMT

Which admin user name does it require?

Re: Broadband Issues

Highlinder — Wed, 21 Aug 2024 20:41:09 GMT

@MorganWeimar admin

Re: Broadband Issues

GD1 — Wed, 21 Aug 2024 20:41:54 GMT

@MorganWeimar wrote:

Which admin user name does it require?

For the black hub, login is User= Admin and password = the wifi password printed on the Hub label.