topic Re: I can receive my heartinternet IMAP emails but can't send them, why? in Broadband

I can receive my heartinternet IMAP emails but can't send them, why?

Pyrosilvathon — Wed, 21 Aug 2024 08:51:28 GMT

I have an email for business setup with HeartInternet, I use IMAP via OUTLOOK on my PC to use the email, it recieves emails perfectly but doesn't send them.

Im using all the correct details for Outgoing emails, Port 587, STARTTLS etc, am i missing something, is Sky blocking the ports?

Re: I can receive my heartinternet IMAP emails but can't send them, why?

GD1 — Wed, 21 Aug 2024 08:57:44 GMT

@Pyrosilvathon What has your email provider advised as it is them you need to speak to.

Re: I can receive my heartinternet IMAP emails but can't send them, why?

TimmyBGood — Wed, 21 Aug 2024 09:49:50 GMT

@Pyrosilvathon

Heart Internet themselves appear to suggest SMTP Port: 465 (SSL)

Re: I can receive my heartinternet IMAP emails but can't send them, why?

Pyrosilvathon — Wed, 21 Aug 2024 10:29:38 GMT

Thank you @GD1, contacted my provider, they told be I had Spam blocked myself by using the word test in email titles, and all is now sorted. Thank you