topic Re: Does anyone know how I can book a BT engineer visit? in Broadband

Does anyone know how I can book a BT engineer visit?

Julie0910 — Wed, 21 Aug 2024 09:58:06 GMT

Sky engineer visited my property yesterday and performed an Openreach test on the BT line, the test failed and he says I need to book a BT engineer to visit and fix it.

Re: Does anyone know how I can book a BT engineer visit?

TimmyBGood — Wed, 21 Aug 2024 10:10:26 GMT

@Julie0910

Sky should be arranging that: Openreach doesn't speak to end users.

Note that in this context it's not 'BT' (which is a competing ISP)

Openreach Ltd is part of BT Group, but provides maintenance services to all ISPs on the national network.

Re: Does anyone know how I can book a BT engineer visit?

cookiemonsteruk — Wed, 21 Aug 2024 09:59:52 GMT

@Julie0910

You would need to contact sky on 150 from your landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland