topic Re: No router-awaiting dispatch in Broadband

No router-awaiting dispatch

daisydig123 — Sun, 18 Aug 2024 13:08:45 GMT

My broadband was activated 13th August but I have not been sent a router. I have chased this numerous times with sky but don't seem to be getting anywhere. On 16th I spoke to someone who assured me that one would be sent out next day but still nothing. On the order tracking it just says awaiting dispatch. Please can someone help?

Re: No router-awaiting dispatch

Highlinder — Sun, 18 Aug 2024 17:52:14 GMT

@daisydig123 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This might now be tomorrow morning.

More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: No router-awaiting dispatch

Greenfingers001 — Mon, 19 Aug 2024 07:54:30 GMT

Thanks for escalating this. We’ve sent @daisydig123 an invite to chat.

Re: No router-awaiting dispatch

Greenfingers001 — Wed, 21 Aug 2024 07:55:13 GMT

We are still looking to help you @daisydig123 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: No router-awaiting dispatch

daisydig123 — Wed, 21 Aug 2024 09:44:40 GMT

Hi,

Sorry it didn't come up with a notification that you had posted and I didn't receive the **bleep** invite. I have now received the router however but still awaiting an engineer this afternoon. Thanks