topic Re: WiFi issues in Broadband

WiFi issues

Amyvill — Mon, 19 Aug 2024 20:04:53 GMT

For the last 24-48 hours my WiFi drops out continuously on most of the devices in the house

phones iPad the sky tv boxes also can someone please look into this as it's near impossible to watch tv or connect to the internet on devices unless we use mobile data

Re: WiFi issues

Highlinder — Mon, 19 Aug 2024 20:40:35 GMT

@Amyvillblack or white router from Sky?

Re: WiFi issues

SR2685 — Mon, 19 Aug 2024 20:56:23 GMT

We also have the same issue and it's a white router

Re: WiFi issues

kaybowie — Mon, 19 Aug 2024 21:05:48 GMT

exact same issue over the past week or so, black router - keeps dropping to 1000-5000ms when on facetime or zoom and searches take up to 5 minutes to load

Re: WiFi issues

AngPep — Mon, 19 Aug 2024 21:34:37 GMT

Also have the same issue, black router, also get a message on my phone that I'm connected to my network without Internet

Re: WiFi issues

Amyvill — Tue, 20 Aug 2024 07:43:14 GMT

Black router for us too.

I ended up unplugging router last night and haven't plugged it back In yet.
driving us nuts paying all this month for what?
skys broadband tests and WiFi test are showing no issues.

Re: WiFi issues

AngPep — Tue, 20 Aug 2024 08:04:29 GMT

Exactly the same for us too, all checks come up OK.

I've unplugged the router too and plugged back in, so far I'm connected OK but have done this before and ended up with same problem after a few hours 😡

Re: WiFi issues

Highlinder — Tue, 20 Aug 2024 09:34:10 GMT

@SR2685 Are you still having issues if the broadband test is not giving you the ability to book an engineer after the service check says all is good come back let us know.

Re: WiFi issues

Highlinder — Tue, 20 Aug 2024 09:35:11 GMT

@AngPep & @Amyvill & @kaybowie Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi issues

kaybowie — Tue, 20 Aug 2024 18:46:37 GMT

ive tried accessing the router settings page but the login popup keeps reloading. im connected to my broadband. ive tried sky and my password as the password. it just keeps reloading and doesn't let me into the settings page. this has been happening since i got my broadband installed and its honestly infuriating.

Re: WiFi issues

Highlinder — Tue, 20 Aug 2024 18:51:30 GMT

@kaybowie Which router do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: WiFi issues

Amyvill — Tue, 20 Aug 2024 19:31:33 GMT

I contacted sky today.

they informed my that my package was not ideal for our usage and have now upgraded us so fingers crossed it helps.. it's dropped so much the last week I've actually got both my smart TVs now connected to my mobile data instead! 🫣

Re: WiFi issues

AngPep — Tue, 20 Aug 2024 20:22:13 GMT

Mines stayed connected since restarting it, so I've got my fingers crossed 🤞

Re: WiFi issues

Lala821 — Tue, 20 Aug 2024 20:35:05 GMT

I am having the exact same issue and sky advise that there are no faults! It's been like this for weeks!

had anyone had any luck getting sky to acknowledge there is an issue?

I have the same issue and I have wky whole home, its rubb...

Jade851 — Tue, 20 Aug 2024 21:16:43 GMT

I have the same issue and I have wky whole home, its rubbish, yet the service checker says I get 456mbs most days load of rubbish the computers say 30mbs absolute joke not only that I have sky glass so can't even watch tv

Re: WiFi issues

kaybowie — Tue, 20 Aug 2024 21:32:36 GMT

i was using data for a couple of weeks on all my devices haha, cant afford to update my package so im hoping i can sort this out

Re: WiFi issues

kaybowie — Tue, 20 Aug 2024 21:33:54 GMT

regular broadband hub, although ive had it on my living room floor 5m away from my bedroom pc without any obstructions for the past week and the connections only getting worse

Re: WiFi issues

Chrisee — Wed, 21 Aug 2024 06:33:57 GMT

@kaybowie it would help if you would post your Sky hub's connection stats see Find your Sky Broadband router statistics

Re: WiFi issues

kaybowie — Wed, 21 Aug 2024 12:44:45 GMT

literally read like 3 messages up? ive been doing that youre not helping anyone when you refuse to read the entire thread