topic Re: WiFi extremely slow in Broadband

WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 17:37:58 GMT

Since changing to Sky broadband super fast my WiFi signal is only one 1 bar and is really slow. I have to disconnect from WiFi regularly to connect and/or improve speed which is eating into my data and is unacceptable. What can I do? I am finding it really difficult to speak to someone to explain and obtain some help/advice.

Re: WiFi extremely slow

HiHowAreYa — Tue, 20 Aug 2024 17:40:26 GMT

Hi, what device are you using so I can check it's specifications.

Re: WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 17:45:18 GMT

This happens with both my iPhone SE and my husbands IPhone 15, I have attached a photo of the tests which shows my phone on 1 bar

Re: WiFi extremely slow

HiHowAreYa — Tue, 20 Aug 2024 18:02:17 GMT

Hi, can you login to your sky hub, and disable the 5G WiFi. test and report back.

Re: WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 18:08:48 GMT

I have no idea how to log into my sky hub. Please advise

Re: WiFi extremely slow

HiHowAreYa — Tue, 20 Aug 2024 18:11:30 GMT

Open your web browser and type into the address bar 192.168.0.1

Password is either on the back or bottom of the router.

Re: WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 18:15:42 GMT

Thank you, I have managed to log on, how do i disable 5g?

Re: WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 18:30:32 GMT

Hello, are you able to advise how to disable the 5g please

Re: WiFi extremely slow

Julie4690 — Tue, 20 Aug 2024 18:43:04 GMT

I have managed to find out how to disable by googling the answer myself, what report would you like? I don't see any difference in my connectivity