topic Re: Wifi not working in Broadband

Wifi not working

Leighj41 — Tue, 20 Aug 2024 07:11:56 GMT

WiFi dipping in/out since late last night. Anyone else having issues?

Re: Wifi not working

Highlinder — Tue, 20 Aug 2024 09:43:09 GMT

@Leighj41 Please select your router from the link below and follow what lights are showing to give you directions to what the possible fault is and what to do next.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Wifi not working

End+of+tether — Tue, 20 Aug 2024 10:27:02 GMT

Yes outs has been under the speed guarantee for the last 4 days, hoing round in circles trying to contact SKY about this

Re: Wifi not working

Highlinder — Tue, 20 Aug 2024 12:52:56 GMT

@End+of+tether Have you tried to call Sky in regard to this?

Re: Wifi not working

Louise1940 — Tue, 20 Aug 2024 14:22:21 GMT

I'm going mad with wifi issues. Ours went out last Tuesday night. Speaking to a person is nigh on impossible. Finally got someone and despite their constant insistence that everything is fine ( I wouldn't be ringing if it was wound I?) the quickest I can have an engineer is next Monday. That's two weeks without any internet access. And this is a disabled household, registered for priority access 😡.
funnily enough, it was fine until someone was messing around with the telegraph pole the same day but they insist there isn't a problem.