topic Re: WiFi drop out in Broadband

WiFi drop out

AngPep — Mon, 19 Aug 2024 21:40:30 GMT

WiFi keeps dropping out from phone, with a message saying its connected to my network without Internet

Re: WiFi drop out

Highlinder — Mon, 19 Aug 2024 21:54:54 GMT

@AngPep black or white router?

Re: WiFi drop out

AngPep — Mon, 19 Aug 2024 22:01:51 GMT

Black router

Re: WiFi drop out

debster73 — Mon, 19 Aug 2024 22:59:23 GMT

Same issue here, same issue at the start of August and they sent BT engineer, they switched my router out but today the issue has started again. They are upgrading the network in my county but my area isn't listed it's the south rather than the north where I am... Frustrating - any suggestions gratefully received.... Have turned it on andmiff again!

Re: WiFi drop out

Chrisee — Tue, 20 Aug 2024 06:37:05 GMT

@AngPep can you post your Sky hub's stats see Find your Sky Broadband router statistics

When you lose connectivity as you describe the lights on your hub will help dagnose the issue which sounds like the hub losing its connection. The stats will help show that and hopefully may point to the cause.

@debster73 similat advicecif you have a black Sky hub but this troubleshooter may help see https://www.sky.com/help/articles/hub-lights-explained-start