topic Re: Broadband installation in Broadband

Broadband installation

Sarahm888 — Mon, 19 Aug 2024 10:23:09 GMT

My landlord won't pass on drilling required for fibre to be installed, I need to cancel this order as a result. Please cancel.

Re: Broadband installation

Daniel0210 — Mon, 19 Aug 2024 10:26:56 GMT

You'll need to call Sky to cancel @Sarahm888 In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Broadband installation

TimmyBGood — Mon, 19 Aug 2024 10:47:52 GMT

@Sarahm888

Might be worth indicating to the landlord that a property with FTTP is actually rather more valuable, while one where high speed internet is unavailable is significantly disadvantaged.

Re: Broadband installation

Sarahm888 — Tue, 20 Aug 2024 17:23:26 GMT

Hi I have already advised landlord of this however at this moment issue is still not resolved so therefore I cannot proceed in becoming a sky customer at this time can you please terminate my order

Re: Broadband installation

Daniel0210 — Tue, 20 Aug 2024 17:25:58 GMT

@Sarahm888

@Daniel0210 wrote:

You'll need to call Sky to cancel @Sarahm888 In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.