topic Switch provider in Broadband

Switch provider

Tree24 — Mon, 19 Aug 2024 09:22:54 GMT

I am unhappy with the customer service and also my broadband speeds/ reception. I have to stay with sky tv for now as under contract -but will it still work with a different broadband provider please.

Re: Switch provider

cookiemonsteruk — Mon, 19 Aug 2024 09:28:04 GMT

@Tree24

What type of sky satellite tv box do you have. Sky +hd, sky q , sky stream or sky glass

Sky q requires both wireless bands with a different isp it only uses 2.4ghz wifi so better using an ethernet cable if possible

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Switch provider

TimmyBGood — Mon, 19 Aug 2024 09:30:57 GMT

@Tree24 wrote:

will it still work with a different broadband provider please.

Generally speaking, Sky television hardware will work with broadband from any provider.

Re: Switch provider

Tree24 — Mon, 19 Aug 2024 13:06:02 GMT

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYTWYUA

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

Re: Switch provider

Tree24 — Mon, 19 Aug 2024 13:10:08 GMT

I think it's a sky q box