https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724345#M414081 <P>I cannot take the lock off my internet despite there being no under 18s in my household&nbsp;</P> Sun, 18 Aug 2024 14:31:01 GMT Jack072 2024-08-18T14:31:01Z https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724345#M414081 <P>I cannot take the lock off my internet despite there being no under 18s in my household&nbsp;</P> Sun, 18 Aug 2024 14:31:01 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724345#M414081 Jack072 2024-08-18T14:31:01Z https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724347#M414082 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4154896">@Jack072</a>&nbsp; Have you followed the instructions on the link below&nbsp;</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/sky-broadband-shield-using" target="_blank">https://www.sky.com/help/articles/sky-broadband-shield-using</A></P> Sun, 18 Aug 2024 14:37:36 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724347#M414082 SKY1992bf 2024-08-18T14:37:36Z https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724348#M414083 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4154896">@Jack072</a>&nbsp;</P> <P>&nbsp;</P> <P>Are you referring to google safesearch or sky broadband shield?</P> <P>&nbsp;</P> <P>What router do you have,?</P> <P>&nbsp;</P> <P>Try going to broadband shield via your mysky app-&gt;product settings-&gt;broadband shield&nbsp; &nbsp;then increase the age limit to 18</P> Sun, 18 Aug 2024 14:37:51 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-take-security-lock-from-internet/m-p/4724348#M414083 cookiemonsteruk 2024-08-18T14:37:51Z