topic Speed to hub slow in Broadband

Speed to hub slow

Ali14 — Sun, 18 Aug 2024 11:29:27 GMT

I've had a email from sky saying my contact is running out and will be costing more, on my app it says am in contract till next march 25 so I don't understand. This led me to go and check my WiFi speed to wonder whether I should change providers. The result I kept getting was showing my speed to hub was poor. I've done all the checks, even moved my phone away from hub. My guaranteed speed is 55.5 with superfast but never get more than 55.2 . My wiring into the main master socket not sure is great would this make a difference? I've had problems before and they have tried different channels and I've had an engineer out but could never get any better speed. Any advice please? Thanks.

Re: Speed to hub slow

cookiemonsteruk — Sun, 18 Aug 2024 11:32:43 GMT

@Ali14

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Also if you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome