https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping/m-p/4724082#M414032 <P>&nbsp;Could someone please help me? I know we do not have the fastest of connections, 3.1MPS on a good day, as we are still on overhead BT lines and we live quite rural. Over the past couple of days our Broadband keeps dropping and then reconnecting. I have followed the instructions on how to get my router stats and I have posted them below. Could someone tell me if it's the router that needs updating please? I am on the verge of signing for Starlink as we have no date of when Fibre will be available. Thank you in advance for your help.</P> <P>&nbsp;</P> <DIV class="">Systems Details<A href="http://192.168.0.1/sky_router_status.html#" target="_blank" rel="noopener">help</A></DIV> <DIV class=""><SPAN class="">Manufacturer</SPAN><SPAN>&nbsp;</SPAN><SPAN>Sky</SPAN></DIV> <DIV class=""><SPAN class="">Model</SPAN><SPAN>&nbsp;</SPAN><SPAN>ER110</SPAN></DIV> <DIV class=""><SPAN class="">Firmware Version</SPAN><SPAN>&nbsp;</SPAN><SPAN>4.03.0704.R</SPAN></DIV> <DIV class=""><SPAN class="">DSL Firmware Version</SPAN><SPAN>A2pv6F039m1.d24m</SPAN></DIV> <HR /> <DIV class="">Modem<A href="http://192.168.0.1/sky_router_status.html#" target="_blank" rel="noopener">help</A></DIV> <DIV class=""><SPAN class="">Modem Status</SPAN><SPAN>Connected</SPAN></DIV> <DIV class=""><SPAN class="">DownStream Connection Speed</SPAN><SPAN>3068</SPAN></DIV> <DIV class=""><SPAN class="">UpStream Connection Speed</SPAN><SPAN>574</SPAN></DIV> <DIV class=""><SPAN class="">VPI</SPAN><SPAN>0</SPAN></DIV> <DIV class=""><SPAN class="">VCI</SPAN><SPAN>38</SPAN></DIV> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">DHCPv4</SPAN><SPAN>On</SPAN></DIV> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">DHCPv6</SPAN><SPAN>On</SPAN></DIV> <HR /> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">Current Channel</SPAN><SPAN>&nbsp;</SPAN><SPAN>6 (2.4 GHz), 36 (5 GHz)</SPAN></DIV> <DIV class=""><SPAN class="">Wireless AP</SPAN><SPAN>Enabled</SPAN></DIV> <DIV class=""><SPAN class="">Broadcast Name</SPAN><SPAN>Yes</SPAN></DIV> <DIV class="">&nbsp;</DIV> <DIV class=""> <P style="font-size: smaller; color: #939799;"><I>Moderator note: Removed identifiable details<BR /></I></P> </DIV> Mon, 19 Aug 2024 08:28:47 GMT EJN1 2024-08-19T08:28:47Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping/m-p/4724082#M414032 <P>&nbsp;Could someone please help me? I know we do not have the fastest of connections, 3.1MPS on a good day, as we are still on overhead BT lines and we live quite rural. Over the past couple of days our Broadband keeps dropping and then reconnecting. I have followed the instructions on how to get my router stats and I have posted them below. Could someone tell me if it's the router that needs updating please? I am on the verge of signing for Starlink as we have no date of when Fibre will be available. Thank you in advance for your help.</P> <P>&nbsp;</P> <DIV class="">Systems Details<A href="http://192.168.0.1/sky_router_status.html#" target="_blank" rel="noopener">help</A></DIV> <DIV class=""><SPAN class="">Manufacturer</SPAN><SPAN>&nbsp;</SPAN><SPAN>Sky</SPAN></DIV> <DIV class=""><SPAN class="">Model</SPAN><SPAN>&nbsp;</SPAN><SPAN>ER110</SPAN></DIV> <DIV class=""><SPAN class="">Firmware Version</SPAN><SPAN>&nbsp;</SPAN><SPAN>4.03.0704.R</SPAN></DIV> <DIV class=""><SPAN class="">DSL Firmware Version</SPAN><SPAN>A2pv6F039m1.d24m</SPAN></DIV> <HR /> <DIV class="">Modem<A href="http://192.168.0.1/sky_router_status.html#" target="_blank" rel="noopener">help</A></DIV> <DIV class=""><SPAN class="">Modem Status</SPAN><SPAN>Connected</SPAN></DIV> <DIV class=""><SPAN class="">DownStream Connection Speed</SPAN><SPAN>3068</SPAN></DIV> <DIV class=""><SPAN class="">UpStream Connection Speed</SPAN><SPAN>574</SPAN></DIV> <DIV class=""><SPAN class="">VPI</SPAN><SPAN>0</SPAN></DIV> <DIV class=""><SPAN class="">VCI</SPAN><SPAN>38</SPAN></DIV> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">DHCPv4</SPAN><SPAN>On</SPAN></DIV> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">DHCPv6</SPAN><SPAN>On</SPAN></DIV> <HR /> <DIV class=""><EM><FONT size="2" color="#999999">(Removed)</FONT></EM></DIV> <DIV class=""><SPAN class="">Current Channel</SPAN><SPAN>&nbsp;</SPAN><SPAN>6 (2.4 GHz), 36 (5 GHz)</SPAN></DIV> <DIV class=""><SPAN class="">Wireless AP</SPAN><SPAN>Enabled</SPAN></DIV> <DIV class=""><SPAN class="">Broadcast Name</SPAN><SPAN>Yes</SPAN></DIV> <DIV class="">&nbsp;</DIV> <DIV class=""> <P style="font-size: smaller; color: #939799;"><I>Moderator note: Removed identifiable details<BR /></I></P> </DIV> Mon, 19 Aug 2024 08:28:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping/m-p/4724082#M414032 EJN1 2024-08-19T08:28:47Z