topic Re: Hub in Broadband

Hub

drpez — Fri, 16 Aug 2024 15:26:38 GMT

Hi my Internet keeps slowing down and have to turn hub off and on , my tv packages are not loading on a daily basis.

Re: Hub

Highlinder — Sat, 17 Aug 2024 08:25:02 GMT

@drpezblack or white router from Sky?

Re: Hub

drpez — Sun, 18 Aug 2024 07:18:44 GMT

It's the black 1 cheers

Re: Hub

R1ch4rdk — Sun, 18 Aug 2024 07:24:09 GMT

I have the same issue, on Sky Fibre and regularly getting issues with speed dropping to 2mbps . When I do the service checker, it says everything is fine but clearly it is not.

Re: Hub

Highlinder — Sun, 18 Aug 2024 07:31:09 GMT

@R1ch4rdk Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Hub

R1ch4rdk — Sun, 18 Aug 2024 10:22:12 GMT

Router Statistics
System Up Time: 01:45:26
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 801422 713759 0 626096 300592 01:43:18
LAN Up 224176 233001 13 106768 139056 01:45:26
WLAN (2.4 GHz) Up 137213 40976 0 6240 1696 01:43:28
WLAN (5 GHz) Up 891791 457140 0 1902832 175696 01:43:27
Broadband Link Downstream Upstream
Connection Speed 79900 kbps 20000 kbps

Re: Hub

Highlinder — Mon, 19 Aug 2024 11:25:12 GMT

@R1ch4rdk Your speed to the hub is 80/20 is that the package that you are on. As the speeds seem okay, what devices are seeing a slow down in speed and how are they connected to the router?

Re: Hub

R1ch4rdk — Thu, 22 Aug 2024 20:50:21 GMT

The issue is that it is intermittent. The internet slows down to nothing.

Getting really frustrated by it.

Re: Hub

Highlinder — Thu, 22 Aug 2024 21:09:10 GMT

@R1ch4rdkWould you be able to check that nothing else on the network in your property is doing anything heavy in downloading at the time.

Re: Hub

R1ch4rdk — Fri, 23 Aug 2024 18:40:52 GMT

No heavy downloading

Re: Hub

Highlinder — Fri, 23 Aug 2024 19:08:36 GMT

@R1ch4rdk Did you have another instance of slow speed today?

Re: Hub

R1ch4rdk — Sat, 24 Aug 2024 11:04:07 GMT

Yes, this is a daily occurence at different times. I do a service check and it says everything is always ok, yet when I do a speed test, I can be down at 2mbps.

Today I am at 20mbps when I have a speed guarantee of 50mbps.

Sometimes all 4 lights are not green on the hub, I unplug the power, turn it back on and then the hub works again.

I think there is a problem with the Hub, yet I can't find anywhere how I would get this replaced.

I am seriously thinking of moving away from Sky Broadband now.

Re: Hub

Highlinder — Sat, 24 Aug 2024 13:50:14 GMT

@R1ch4rdk If Sky are not able to see these speed drops when you give them a call to report this and they are unable to fix it or unwilling to then see what your options are.