Issue with broadband connection

Joem188 — Sat, 17 Aug 2024 20:56:29 GMT

I reventky joined sky and vroadband has consistently dropped off every 10 minutes for 2 weeks. I was sent a new router but the old router is still showing as available despite being unplugged and the new router does not show as an option.

please can someone tell me what i need to do. ( new white sky hub)

thanks

Re: Issue with broadband connection

Chrisee — Sun, 18 Aug 2024 05:49:11 GMT

@Joem188 If you have Sky Q boxes you will see the old Sky SSID as Q mini boxes or old Sky boosters cannot connect to the new white hub's wifi so use the 5GHz wifi hotspot the main Q box produces which carries the old SSID. Other decices should only connect to tge new hub.

When the connection drops what happens to tge lightvonntge white hub? This trouble shoooter explains what it all means https://www.sky.com/help/articles/hub-lights-explained-max-hub

topic Issue with broadband connection in Broadband

Issue with broadband connection

Re: Issue with broadband connection