topic Re: No HUB delivered before installation in Broadband

No HUB delivered before installation

ELTC1954 — Sat, 17 Aug 2024 17:05:11 GMT

So I've ordered new broadband for the theatre company I'm involved with and Royal Mail have failed to deliver the HUB on multiple occasions this week. Will the openreach engineer still be able to go ahead with our appointment on Monday if its not arrived? My husband has taken time off to be there and we are struggling to get hold of anyone to rearrange the appointment. Tracking on royal mail has been ridiculous.....unable to attempt deliver, property inaccessible, even though we listed our home address as someone would always be home!!

Re: No HUB delivered before installation

Daniel0210 — Sat, 17 Aug 2024 17:11:48 GMT

@ELTC1954

A hub delivery for domestic broadband would only be delivered to the subscription address. I doubt it'll be different for business broadband.

Re: No HUB delivered before installation

ELTC1954 — Sat, 17 Aug 2024 17:16:12 GMT

It's an amateur theatre group thats also a registered charity so not being done as business account as there's no manned office. The hub is with Royal Mail and has been out for delivery from our local office all week.

Re: No HUB delivered before installation

Daniel0210 — Sat, 17 Aug 2024 17:19:05 GMT

@ELTC1954

I'm not sure that your intended use of the Broadband falls into the terms of the T's and C's of the domestic subscription.

Re: No HUB delivered before installation

TimmyBGood — Sat, 17 Aug 2024 17:24:13 GMT

@ELTC1954

Openreach work can proceed without an ISP router being present.

Re: No HUB delivered before installation

ELTC1954 — Sat, 17 Aug 2024 17:38:12 GMT

Our account is registered with Now and we used the theatre company's details when setting everything up. Will have someone look into it.