topic Re: Internet not working. in Broadband

Internet not working.

Chris1361 — Sat, 17 Aug 2024 15:50:04 GMT

No Internet light on router and keeps flashing orange

Re: Internet not working.

Highlinder — Sat, 17 Aug 2024 16:00:33 GMT

@Chris1361 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Internet not working.

Chris1361 — Sat, 17 Aug 2024 16:07:14 GMT

Have done all that. Still the same. Have booked an engineer for Tuesday. Just means no sky glass as well till fixed.

Re: Internet not working.

Highlinder — Sat, 17 Aug 2024 16:17:20 GMT

@Chris1361 This is what that is for to enable you to book an engineer, but with you already got that in place let us know how the visit goes on Tuesday.