topic Broadband rubbish! in Broadband

Broadband rubbish!

Claire976 — Sat, 17 Aug 2024 10:52:25 GMT

I recently changed from BT to sky which uses the same open reach point and my internet is so bad. Can't be on 2 phones, have Netflix playing it's ridiculous. Can't even be on 1 phone and Netflix. Says my speeds are 67mpbs and my broadband is fine but doing tests of my own they are sitting between 17-25mpbs. What can I do?

Re: Broadband rubbish!

cookiemonsteruk — Sat, 17 Aug 2024 10:55:47 GMT

@Claire976

Using 3rd party speed tests can be hit or miss. Best using a ethernet device using fast.com

Could you post your router stats as below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband rubbish!

Claire976 — Sat, 17 Aug 2024 11:02:22 GMT

Router Statistics

System Up Time: 1330:59:26

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 265673335 739280261 0 210639 7467133 1330:57:20 LAN Up 14625261 958465 0 4504 0 1330:59:26 WLAN (2.4 GHz) Up 286725828 108464610 0 907915 112506 1330:57:36 WLAN (5 GHz) Up 494167745 186083811 0 0 0 1330:57:33

Broadband Link Downstream Upstream Connection Speed 71437 kbps 20000 kbps Line Attenuation D1(10.2 dB) , D2(24.8 dB) , D3(38.8 dB) U0(3.0 dB) , U1(18.7 dB) , U2(29.4 dB) Noise Margin 3.2 dB 8.4 dB