topic No IP assigned from the VDSL network in Broadband https://helpforum.sky.com/t5/Broadband/No-IP-assigned-from-the-VDSL-network/m-p/4723359#M413815 <P>Several times this week we have had our VDSL connection drop for it to re-connect and then not be assigned an IP address. It then sits like this for a couple of hours before finally being assigned an address.</P><P>&nbsp;</P><P>How do I report these issues? The broadband checker on the sky website/app just lies and says the broadband connection is fine. Even though it clearly says "last checked x mins ago" where x mins ago was 2-3 mins before the connection dropped.</P><P>&nbsp;</P><P>Happy to provide logs and detailed time frames of the dropouts.</P> Sat, 17 Aug 2024 09:31:03 GMT Bancey97 2024-08-17T09:31:03Z No IP assigned from the VDSL network https://helpforum.sky.com/t5/Broadband/No-IP-assigned-from-the-VDSL-network/m-p/4723359#M413815 <P>Several times this week we have had our VDSL connection drop for it to re-connect and then not be assigned an IP address. It then sits like this for a couple of hours before finally being assigned an address.</P><P>&nbsp;</P><P>How do I report these issues? The broadband checker on the sky website/app just lies and says the broadband connection is fine. Even though it clearly says "last checked x mins ago" where x mins ago was 2-3 mins before the connection dropped.</P><P>&nbsp;</P><P>Happy to provide logs and detailed time frames of the dropouts.</P> Sat, 17 Aug 2024 09:31:03 GMT https://helpforum.sky.com/t5/Broadband/No-IP-assigned-from-the-VDSL-network/m-p/4723359#M413815 Bancey97 2024-08-17T09:31:03Z Re: No IP assigned from the VDSL network https://helpforum.sky.com/t5/Broadband/No-IP-assigned-from-the-VDSL-network/m-p/4723366#M413818 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4153948">@Bancey97</a>What router do you have from Sky in the link below.</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A>&nbsp;</P> Sat, 17 Aug 2024 09:42:42 GMT https://helpforum.sky.com/t5/Broadband/No-IP-assigned-from-the-VDSL-network/m-p/4723366#M413818 Highlinder 2024-08-17T09:42:42Z