topic Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming in Broadband

Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

TapeHead — Thu, 15 Aug 2024 16:30:31 GMT

Never had pixelation with SuperFast.

The pixelation takes up roughly half the screen & lasts for microsecs & happens every 2/3mins.

Here's my stats:

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

Highlinder — Thu, 15 Aug 2024 16:38:02 GMT

@TapeHeadthe router stats look stable. What platform is this happening on and does it happen on all devices using the same platform?

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

TapeHead — Fri, 16 Aug 2024 07:24:05 GMT

The only TV streaming via the Qrouter is a Samsung.

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

Highlinder — Fri, 16 Aug 2024 09:38:54 GMT

@TapeHead Are you saying that you have the router the Sky Q hub for your broadband that looks like the third router in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

TapeHead — Fri, 16 Aug 2024 12:24:38 GMT

I have the Sky Broadband hub - the middle picture.

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

cookiemonsteruk — Fri, 16 Aug 2024 12:30:41 GMT

@TapeHead

@TapeHead wrote:

The only TV streaming via the Qrouter is a Samsung.

When you say sky q router do you mean the sky q satellite box?

How is the sky q connected ie wifi or ethernet and are you uslng any ethernet switches

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

Highlinder — Fri, 16 Aug 2024 14:14:51 GMT

@TapeHead I was wondering with you having ultrafast broadband and using a Sky Q hub. But seems that is cleared up with the question from @cookiemonsteruk

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

cookiemonsteruk — Fri, 16 Aug 2024 14:27:54 GMT

@Highlinder

Just trying to figure what significance 173 collision packets would be if @TapeHead was streaming through sky q on that ethernet connection

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

Highlinder — Fri, 16 Aug 2024 15:42:49 GMT

@cookiemonsteruk That does seem a lot for sure if that is all that is connected via ethernet.

Re: Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

TapeHead — Sat, 17 Aug 2024 07:04:42 GMT

The SkyQ2TB box is connected to the hub by wifi.

I re-booted the former yesterday - no improvement. I'd previously reset (& then re-booted) the hub as soon as the pixelation started.

I'll put in a call to Sky.