topic Re: What is Sky Superfast Speed ? in Broadband

What is Sky Superfast Speed ?

MFITZ82 — Thu, 15 Aug 2024 16:04:46 GMT

Through poor intermittant broadbast reliability i then carried out a servicecdpeed check to gather results of 23mb/s, however searching google the asvertised speed for this service is 59mb/s.

Questions

1) Is this a common speed?

2) Will this be causing the intermittent service issues i'vee been experiencing?

3) What can i do to resolve this issue?

Re: What is Sky Superfast Speed ?

cookiemonsteruk — Thu, 15 Aug 2024 16:08:43 GMT

@MFITZ82

If you enter your full address below and post the table and notes after removing your address from the image we would know the speed you should be getting

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Could you also post your router stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: What is Sky Superfast Speed ?

TimmyBGood — Thu, 15 Aug 2024 17:28:39 GMT

@MFITZ82 wrote:

searching google the asvertised speed for this service is 59mb/s.

FTTC has a maximum speed of 80Mbs, reduced by copper phone line distance from the local fibre cabinet to the subscription address.

59Mbs is a form of national average which Ofcom and the ASA permits ISPs to use in advertising for this broadband technology: as the graph above demonstrates it is unachievable at any location more than 500 metres from the cabinet.

Re: What is Sky Superfast Speed ?

MFITZ82 — Fri, 16 Aug 2024 07:38:53 GMT

Router Statistics

System Up Time: 38:11:06

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 24479154 45910156 0 43761 22942 38:09:11 LAN Up 3680702 2416493 12 8771 9527 38:11:06 WLAN (2.4 GHz) Up 1463476 737349 0 1996 187 38:09:08 WLAN (5 GHz) Up 42738600 22589502 0 0 52049 38:08:55

Broadband Link Downstream Upstream Connection Speed 26103 kbps 2291 kbps Line Attenuation D1(19.8 dB) , D2(58.3 dB) , D3(88.6 dB) U0(3.7 dB) , U1(55.2 dB) , U2(64.2 dB) Noise Margin 3.3 dB 6.4 dB

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

I've no idea what this all means?

Re: What is Sky Superfast Speed ?

cookiemonsteruk — Fri, 16 Aug 2024 11:23:05 GMT

@MFITZ82

What appears to have happened is your vdsl fttc speed can only provide 30Mbps and in this case advertising standards permit isps to use the national average which is 59Mbps

However the good news is full fibre is available in various speeds of up to 1Gbps.

But i'd like you to post the stats to double check

Re: What is Sky Superfast Speed ?

cookiemonsteruk — Fri, 16 Aug 2024 11:27:24 GMT

@MFITZ82

Also note that ont exists with active service . Now thats me confuseddotcom 😁

Sure you got the address right

Re: What is Sky Superfast Speed ?

MFITZ82 — Mon, 19 Aug 2024 10:54:01 GMT

What would the best option be for me from what you maje from this?

PS Yes, its the correct address

Re: What is Sky Superfast Speed ?

TimmyBGood — Mon, 19 Aug 2024 10:56:09 GMT

@MFITZ82

@cookiemonsteruk is saying that while you are using FTTC over rather poor copper, the address checker is showing active FTTP (full fibre) at the property.