topic Re: Broadband issues in Broadband

Broadband issues

Ellie57 — Thu, 15 Aug 2024 12:31:23 GMT

we've just signed up to sky tv and broadband in our new home and are experiencing the below alert:

There's an outage in your area

We're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner.

worried as we need the Wi-Fi connection as I wfh- we are still within the cancellation window and our neighbours are not having the same issue with different providers so we may have to change if this is not sorted soon.

Re: Broadband issues

Highlinder — Thu, 15 Aug 2024 12:56:24 GMT

@Ellie57 Normally these isses are sorted within a few days at most and a lot of the time the same day.

Re: Broadband issues

Ellie57 — Thu, 15 Aug 2024 12:58:23 GMT

We are now going on 4 days with this alert for additional context so this is why our concerns are growing.

Re: Broadband issues

Highlinder — Thu, 15 Aug 2024 13:03:16 GMT

@Ellie57 Have you cotacted Sky to find out any updates on this outage?