topic Broadband speed in Broadband

Broadband speed

gavinduff44 — Thu, 15 Aug 2024 11:12:00 GMT

I am only getting 32mbs when I stand beside my router and even less when I go upstairs. I have recently got a new router that has not helped. I am guaranteed alot more than 32. I need this fixed or I will have to go with a different supplier

Re: Broadband speed

Highlinder — Thu, 15 Aug 2024 11:16:25 GMT

@gavinduff44black or white router from Sky?

Re: Broadband speed

gavinduff44 — Thu, 15 Aug 2024 11:36:48 GMT

Black router

Re: Broadband speed

TimmyBGood — Thu, 15 Aug 2024 11:43:51 GMT

@gavinduff44 wrote:

I am guaranteed alot more than 32. I need this fixed or I will have to go with a different supplier

Guaranteed Minimum Download Speed is not the same thing as a WiFi Guarantee (which really isn't)

If speed reaching your Hub is below GMDS then you need to log a fault with Sky for investigation by Openreach.

The WiFi Guarantee applicable to your address depends on which subscription supplement (if any) you have in place.

Re: Broadband speed

Highlinder — Thu, 15 Aug 2024 12:57:48 GMT

@gavinduff44 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474