topic Router restarts in Broadband

Router restarts

Kevin_C — Thu, 15 Aug 2024 10:19:37 GMT

Hey. I've got an issue with my router. Using it fine all day and then it will just restart. Seems to do it once a day. Doesn't feel hot, so it's not that. The online tests say everything is fine. Anyone at Sky able to help here?

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 13:19:24 GMT

@Kevin_C Router black or white from Sky?

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 17:19:41 GMT

It's the black one

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 17:24:20 GMT

@Kevin_C Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 17:52:27 GMT

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 18:31:59 GMT

@Kevin_C Do all of the lights on the router all go out and only leave the power light on. Does this happen at a certain time of the day?

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 18:37:14 GMT

Not at a specific time, it's pretty random.

And yes all the lights go out like it's rebooting.

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 18:39:14 GMT

@Kevin_C Have you had the router for sometime or is it brand new? Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 18:47:58 GMT

I have the Sky Broadband Hub.

Had it for a year.

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 18:50:23 GMT

@Kevin_C If it is re-starting like that everyday I would get it replaced.

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 18:59:49 GMT

Id like to do this.

But trying to get hold of anyone is proving to be a pain.

The page asks me to test the connection, then test WiFi, then if I still have an issue I get directed to this forum.

The chatbot is useless too.

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 19:02:13 GMT

@Kevin_C Just dial 150 on your landline and ignore the questions and you should be put through to a person at the call centre.

Re: Router restarts

Kevin_C — Thu, 15 Aug 2024 19:11:39 GMT

I don't have a landline.

Re: Router restarts

Highlinder — Thu, 15 Aug 2024 19:29:59 GMT

@Kevin_C You can find a number to call at the bottom of the link below under " Need more help "

https://www.sky.com/help/home

Re: Router restarts

Pakiya — Wed, 16 Oct 2024 20:06:42 GMT

Hey my router is not working