topic Re: Broadband regular dropouts in Broadband

Broadband regular dropouts

paolorossi82 — Wed, 14 Aug 2024 15:56:15 GMT

Been with Sky for several years with no issues. Nothing has changed recently with my setup (FFTC, Sky Broadband Superfast) - get around 60Mbps upload and 19Mbps download. Over the past couple of weeks the connection to my hub keeps dropping - this happens maybe 6 times a day (that I notice), orange lights come on and I lose connection to the internet for about 5 minutes each time. After a few minutes the connection returns and everything works normally. It's super frustrating because obviously if I run a test it just says everything looks OK. Any ideas about how to resolve much appreciated!

Re: Broadband regular dropouts

cookiemonsteruk — Wed, 14 Aug 2024 16:12:29 GMT

@paolorossi82

Could you post youq router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband regular dropouts

paolorossi82 — Wed, 14 Aug 2024 16:21:42 GMT

thanks - is this what you mean?

router_statistics.png

Re: Broadband regular dropouts

Thamil — Wed, 14 Aug 2024 16:44:05 GMT

WiFi works ok in mobile and laptops but having intermittent issues in connecting tv. When I check about internet speed it's showing more than 70 mbps and connection quality as good. But still couldn't connect tv to WiFi.

Re: Broadband regular dropouts

paolorossi82 — Wed, 14 Aug 2024 19:31:18 GMT

@cookiemonsteruk router stats posted above