topic Re: NEW CONTRACT in Broadband

NEW CONTRACT

SGHD — Wed, 14 Aug 2024 17:22:14 GMT

CALL CENTRE HAS MADE OUT A CONTRACT FOR FITTING OF NEW SKY Q BOX TO OUR HOUSE.

WE HAVE JUST UPGRADED TO FIBRE AND APPARENTLY SKY DOESN'T HAVE FACILITY FOR CONNECTING WITH THIS IN OUR AREA! WHAT?!

SO DO WE HAVE A CONTRACT OR NOT?

Re: NEW CONTRACT

PandJ2020 — Wed, 14 Aug 2024 18:10:50 GMT

You're SHOUTING at other customers here.

Have your ordered broadband from Sky?

Re: NEW CONTRACT

Highlinder — Wed, 14 Aug 2024 19:16:40 GMT

@SGHD Could you fill out the form below and when submitted can you take a screenshot. But please hide the private information in the top-left corner please.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: NEW CONTRACT

SGHD — Wed, 14 Aug 2024 21:58:27 GMT

Sorry didn't mean to SHOUT - but I am very frustrated, and confused.

Re: NEW CONTRACT

SGHD — Wed, 14 Aug 2024 22:05:18 GMT

The conversation with the Call Centre in Mumbai was difficult to follow but I gatahered we had a contract and a date for a technician to come out and fix the new box. However at the end of the converdation the telephonist discovered that Sky couldn't handle connecting us to the fibre we have recently had installed. So the conversation ended inconclusively.

Nevertheless a massive multipage contract has landed on my computer spelling out all the warnings and costs for potential non-compliance of the rules relating to the supply of the new box.

I am minded to cancel Sky altogether after this - but then there is potentially a cost for this if certain procedures aren't followed..