topic WiFi extender needed in Broadband

WiFi extender needed

Theemmag — Wed, 14 Aug 2024 17:58:20 GMT

Hi there. I live in a thick walled cottage and my WiFi signal is poor when I'm in the kitchen. How do I get a Sky extender sent to me?

thanks for your help

Re: WiFi extender needed

TimmyBGood — Wed, 14 Aug 2024 19:18:49 GMT

@Theemmag wrote:

How do I get a Sky extender sent to me?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: WiFi extender needed

Theemmag — Wed, 14 Aug 2024 19:25:27 GMT

Oh! Ok thank you for clearing that up. Would any WiFi extender work from another source?

Re: WiFi extender needed

KaydeeK — Fri, 13 Sep 2024 10:17:39 GMT

Hi there, Just wondering if you managed to get one and if it worked please? I've the same issue in my home, but can't seem to find out on the Sky website how to get one, or a number to speak to anyone! Any assistance would be greatly appreciated...

Re: WiFi extender needed

Theemmag — Sat, 14 Sep 2024 08:56:02 GMT

Hi there.

Apparently Sky don't sell them. They will only issue if it registers you have a problem. I still do.

You can buy them off Amazon which I still have to do. 🙄

Re: WiFi extender needed

KaydeeK — Sat, 14 Sep 2024 10:46:31 GMT

Ok thank you! Yes, I'd heard of the Amazon ones so must look at that option too. Good luck!