https://helpforum.sky.com/t5/Broadband/Return/m-p/4720917#M413242 <P>Sky have said they have sent me a box to return the old hub in but hasn't arrived. How do I get in touch to get one resent?</P> Wed, 14 Aug 2024 16:38:08 GMT SarahU06 2024-08-14T16:38:08Z https://helpforum.sky.com/t5/Broadband/Return/m-p/4720917#M413242 <P>Sky have said they have sent me a box to return the old hub in but hasn't arrived. How do I get in touch to get one resent?</P> Wed, 14 Aug 2024 16:38:08 GMT https://helpforum.sky.com/t5/Broadband/Return/m-p/4720917#M413242 SarahU06 2024-08-14T16:38:08Z https://helpforum.sky.com/t5/Broadband/Return/m-p/4720931#M413245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4076272">@SarahU06</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q]. <BR /><BR />They tend not to re-send the boxes. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 14 Aug 2024 16:50:14 GMT https://helpforum.sky.com/t5/Broadband/Return/m-p/4720931#M413245 Daniel0210 2024-08-14T16:50:14Z