topic Re: No internet in Broadband

No internet

pomsquared — Wed, 14 Aug 2024 15:08:21 GMT

Internet suddenly gone off. No lights at all. Using 4g, on your site says no issues in this area. So bit confused

Re: No internet

TimmyBGood — Wed, 14 Aug 2024 15:33:12 GMT

@pomsquared wrote:

on your site says no issues in this area. So bit confused

That bit of text is perpetually misleading because it's referring to the absence of a wider outage affecting multiple users, and absolutely doesn't rule out a failure in an individual circuit to a particular address (which is most often what's actually happening)

Re: No internet

TimmyBGood — Wed, 14 Aug 2024 15:34:48 GMT

@pomsquared wrote:

No lights at all.

Note that this would typically suggest a power supply issue or complete Hub failure rather than an external problem.