https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720545#M413151 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151230">@Shep16</a>&nbsp;you can add screenshots to a post by using the camera icon on the tool bar in the window you use to write a post. However unless you have dreadful wifi in your home it is doubtful the issue is poor latency as that is very rare on Sky connections.. </P> <P>&nbsp;</P> <P>Do you have the new white WiFi Max hub if you do ask your IT support if Sky's use &nbsp;of a 1:8 ratio with MAP-T could be the issue if they think it could then post again..</P> Wed, 14 Aug 2024 10:59:20 GMT Chrisee 2024-08-14T10:59:20Z https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720533#M413148 They have asked me to send you a screen shot of the pings showing the drop outs... how do I do this and will this help the investigations? Wed, 14 Aug 2024 10:44:35 GMT https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720533#M413148 Shep16 2024-08-14T10:44:35Z https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720543#M413150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151230">@Shep16</a>&nbsp; Do you have a black or white router from Sky?</P> Wed, 14 Aug 2024 10:57:41 GMT https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720543#M413150 Highlinder 2024-08-14T10:57:41Z https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720545#M413151 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151230">@Shep16</a>&nbsp;you can add screenshots to a post by using the camera icon on the tool bar in the window you use to write a post. However unless you have dreadful wifi in your home it is doubtful the issue is poor latency as that is very rare on Sky connections.. </P> <P>&nbsp;</P> <P>Do you have the new white WiFi Max hub if you do ask your IT support if Sky's use &nbsp;of a 1:8 ratio with MAP-T could be the issue if they think it could then post again..</P> Wed, 14 Aug 2024 10:59:20 GMT https://helpforum.sky.com/t5/Broadband/Hi-my-work-IT-are-saying-that-my-internet-keeps-dropping-out/m-p/4720545#M413151 Chrisee 2024-08-14T10:59:20Z