https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720488#M413136 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1909.jpeg"><img src="https://helpforum.sky.com/skins/images/9B54300D3A726117D291A4D707FEF5AF/responsive_peak/images/image_not_found.png" alt="IMG_1909.jpeg" /></span></P><P> </P> Wed, 14 Aug 2024 10:05:57 GMT Danzzz78 2024-08-14T10:05:57Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720348#M413112 <P>Upgraded broadband and it's worse than before. Simple websites don't load, often drops and there's no connection. Have to disconnect and use 4/5G. Cannot get through to an actual human being to discuss it.&nbsp;<BR />probably won't be a customer for much longer, which is a shame because I have been one for a very long time!&nbsp;</P> Wed, 14 Aug 2024 08:31:53 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720348#M413112 Danzzz78 2024-08-14T08:31:53Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720434#M413120 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp;&nbsp; Did Sky change the router you have to another router after you upgraded?</P> Wed, 14 Aug 2024 09:32:53 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720434#M413120 Highlinder 2024-08-14T09:32:53Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720439#M413122 <P>Hi,</P><P>&nbsp;</P><P>No, it is the same router as before! Should I have got an upgrade? All they sent was a wire...</P><P>&nbsp;</P><P>FYI - I have ASUS extenders from the router.&nbsp;</P><P><BR />Thanks.&nbsp;</P> Wed, 14 Aug 2024 09:35:30 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720439#M413122 Danzzz78 2024-08-14T09:35:30Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720443#M413124 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp; What colour is your router from Sky black or white?</P> Wed, 14 Aug 2024 09:36:58 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720443#M413124 Highlinder 2024-08-14T09:36:58Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720463#M413128 <P>Hi,</P><P>&nbsp;</P><P>it's a black one. SR203.</P><P>&nbsp;</P><P>thanks&nbsp;</P><P>&nbsp;</P> Wed, 14 Aug 2024 09:49:17 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720463#M413128 Danzzz78 2024-08-14T09:49:17Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720470#M413129 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp;Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Wed, 14 Aug 2024 09:54:41 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720470#M413129 Highlinder 2024-08-14T09:54:41Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720488#M413136 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1909.jpeg"><img src="https://helpforum.sky.com/skins/images/9B54300D3A726117D291A4D707FEF5AF/responsive_peak/images/image_not_found.png" alt="IMG_1909.jpeg" /></span></P><P> </P> Wed, 14 Aug 2024 10:05:57 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720488#M413136 Danzzz78 2024-08-14T10:05:57Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720497#M413139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp; If you look at the bottom of the page that you posted it says " Show Statistics " can you click on it and screenshot that please as what you posted is not what we are looking for.</P> Wed, 14 Aug 2024 10:21:55 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720497#M413139 Highlinder 2024-08-14T10:21:55Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720506#M413144 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1910.jpeg" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102575i600026C9B4AA2176/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1910.jpeg" alt="IMG_1910.jpeg" /></span></P><P> </P> Wed, 14 Aug 2024 10:28:08 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720506#M413144 Danzzz78 2024-08-14T10:28:08Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720524#M413145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp; Has the devices that you are talking about has this happened in the past 6 days going to 4g/5g?</P> Wed, 14 Aug 2024 10:43:12 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720524#M413145 Highlinder 2024-08-14T10:43:12Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720530#M413147 <P>It's been happening since the switch over, but I gave it the recommended 14 days settling in.&nbsp;<BR />whether and app or a website or even iCloud email, it gets to the point where is wont load and as soon as I turn the WiFi off it loads in the 4/5G perfectly.</P><P>&nbsp;</P><P>i know all the signs point to fast download/upload but that's simply not the real life usage scenario <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span></P> Wed, 14 Aug 2024 10:48:07 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720530#M413147 Danzzz78 2024-08-14T10:48:07Z https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720541#M413149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150892">@Danzzz78</a>&nbsp; Looking at the router stats it is saying no drops at all. Don't know if this could be down the the private relay that Apple does use on their devices and maybe someone can chime in to what the problem might be and a solution to help.</P> Wed, 14 Aug 2024 10:56:35 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-is-so-bad-I-have-to-disconnect-and-use-4-5G-often/m-p/4720541#M413149 Highlinder 2024-08-14T10:56:35Z